Investor Charter – Annexure A
Investor Charter in respect of Investment Adviser (IA)
A. Vision and Mission Statements for investors
Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of business transacted by Mentor Ring Financial Advisory Pvt. Ltd. with respect to the investors.
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To enter into an agreement with the client providing all details including fee details, aspect of conflict-of-interest disclosure and maintaining confidentiality of information.
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To do a proper and unbiased risk – profiling and suitability assessment of the client.
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To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
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To conduct audit annually.
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To disclose the status of complaints in its website.
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To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local office details in its website.
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To employ only qualified and certified employees.
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To deal with clients only from official number
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To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
C. Details of services provided to investors (No Indicative Timelines)
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Onboarding of Clients
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Sharing of agreement copy
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Completing KYC of clients
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Disclosure to Clients
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To provide full disclosure about its business, affiliations, compensation in the agreement.
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To not access client’s accounts or holdings for offering advice.
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To disclose the risk profile to the client.
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To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.
D. Details of grievance redressal mechanism and how to access it
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In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
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If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
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With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051
E. Expectations from the investors (Responsibilities of investors)
Do’s
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Always deal with SEBI registered Investment Advisers.
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Ensure that the Investment Adviser has a valid registration certificate.
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Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13
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Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
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Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
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Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
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Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
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Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
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Be vigilant in your transactions.
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Approach the appropriate authorities for redressal of your doubts / grievances.
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Inform SEBI about Investment Advisers offering assured or guaranteed returns.
Don’ts
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Don’t fall for stock tips offered under the pretext of investment advice.
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Do not provide funds for investment to the Investment Adviser.
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Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
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Don’t fall prey to luring advertisements or market rumours.
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Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
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Don’t take decisions just because of repeated messages and calls by Investment Advisers.
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Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
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Don’t rush into making investments that do not match your risk-taking appetite and investment goals.
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Do not share login credential and password of your trading and demat accounts with the Investment Adviser.
Investor Charter – Annexure B
Complaint Status
Data for the month ending November 30, 2024:
^Average Resolution Time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints:
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of Annual disposal of complaints:
Grand Total: 0
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Sr. No.
1
2
3
-
Received from
Directly from Investors
SEBI (SCORES)
Other Sources
(if any)
Grand Total
Pending at the end of last month
0
0
0
0
Received
0
0
0
0
Resolved*
0
0
0
0
Total Pending#
0
0
0
0
Pending Complaints > 3 months
0
0
0
0
Average Resolution Time^
0
0
0
0
Sl. No.
1
2
3
4
5
6
7
8
9
0
Month
February 2024
March 2024
April 2024
May 2024
June 2024
July 2024
August 2024
September 2024
October 2024
November 2024
Carried forward from previous month
0
0
0
0
0
0
0
0
0
0
Received
0
0
0
0
0
0
0
0
0
0
Resolved*
0
0
0
0
0
0
0
0
0
0
Pending#
0
0
0
0
0
0
0
0
0
0
Sl. No.
1
2
Year
2023 - 2024
2024-2025
Carried forward from previous year
0
0
Received
0
0
Resolved*
0
0
Pending#
0
0
Grievance Redressal
In the event of a query or complaint regarding our services, we would be more than happy to address and solve it in the most proficient manner.
1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on hello@northwardfp.com. Alternatively, you can call or write to our Compliance Officer - Vidya Krishnamoorthy on 9880679065 or cs@northwardfp.com.
2. A letter may also be written with their query/complaint and posted at: Mentor Ring Financial Advisory Private Limited, No.3, 3rd Floor, #90, 7th Main Road, Chelekere, Kalyan Nagar, Bengaluru, Bengaluru Urban, Karnataka - 560043
3. Clients can write to the Investment Adviser at thejus@northwardfp.com if the investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 7 business days of approaching the Investment Advisor.
4. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in or you may also write to any of the offices of SEBI.
Other Disclosures
Mentor Ring Financial Advisory Pvt. Ltd. is a Registered Investment Adviser, with SEBI Licence Number INA000018832. Northward is a unit of Mentor Ring Financial Advisory Pvt. Ltd. and a brand name under which Investment Advisory services are offered.
Investments in securities market are subject to market risks. Read all the related documents carefully before investing.
Registration granted by SEBI, membership of BASL and certification from National Institute of Securities Markets (NISM) in no way guarantees performance of the intermediary or provides any assurance of returns to investors.
Depending on the need, Mentor Ring Financial Advisory Pvt. Ltd. may offer execution services to clients for the overall portfolio management and reporting. There is no obligation for clients to use the execution / distribution services of Mentor Ring Financial Advisory Pvt. Ltd. Execution of investment advice may be done by a separate division / affiliate of Mentor Ring Financial Advisory Pvt. Ltd. When such services are provided to clients, Mentor Ring Financial Advisory Pvt. Ltd. or any group member / affiliate may have an interest, relationship or arrangement that is material in relation to the services and any financial products or transactions or issuer concerned. Mentor Ring Financial Advisory Pvt. Ltd. or any group member / affiliate may earn a commission/brokerage/referral fee when the client chooses to use the execution services. Mentor Ring Financial Advisory Pvt. Ltd. may also get marketing expense reimbursements from various product manufacturers. These reimbursements may be contingent; event based and may or may not be paid by the product manufacturer / solution providers in a particular period. Further reimbursements may not be attributed to any particular scheme, solutions, products being offered by such providers. This disclosure is made on the best efforts basis and the rates are updated periodically. Pursuant to SEBI circular: SEBI/IMD/CIR No.4/ 168230/09, the details of the commissions that may be earned by Mentor Ring Financial Advisory Pvt. Ltd. or its associates from various mutual funds / Asset Management Companies has been detailed below. There may be other services / products that Mentor Ring Financial Advisory Pvt. Ltd. also offers which may not be listed here, for which clients are requested to contact Mentor Ring Financial Advisory Pvt. Ltd. for details.